Scheduler failed to run task with GUID 'x' because of error 3 (The system cannot find the path specified) (2024)

Lucia, the values shown in the GUID part of the error message would suggest the identifiers for tasks that no longer exist so one of the first steps here is to download the Acronis Scheduler Manager tool (link below) and use this to generate a list of tasks known in the system.

When you run the schedmgr.exe (stand-alone) tool, it will open a black command window, type in the command: get list

See if the GUID identifiers are shown in that list? These are shown twice in the report output as /script: value and as /uuid: value along with a task identifier at the start of the line.

If you see either 1A7779C8-8294-4740-8160-E7D888EB3738 or 35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B listed, then you can remove it by using the following commands;

task identifer (example: task 1-20 ) press enter.

task delete (which will delete task 1-20 per the example)

If the orphan task GUID's are not shown, then you may need to use the task zap command which will clear all scheduled tasks and will require you to set the schedules again for your backup tasks.

Wed, 02/02/2022 - 18:10

Thu, 02/10/2022 - 17:52

Thu, 02/10/2022 - 20:01

I apologize for the delay in providing update after the offered help. I download and use the Scheduler Manager tool. The GUID's that are listed in the error were not listed when I types Get List. Before I ran Task Zap I contacted Acronis and they had me download AcronisVSSDoctor-net45. That tool found insufficient space (?) in the VSS Shadow Storage. The agent then ran SFC scannow because there were some corrupted files. He then redownloaded the latest version of Cyber Protect Home Office and ran a repair.

The scheduling errors with the exact GUID continued to appear and the daily backup was no longer running consistently. Via email he suggested running the clean up utility and a refresh installed. I countered with the Task Zap and he agreed that it made sense. I ran the task zap and re-scheduled my daily and weekly backups. Hopefully everything will run okay.

I will definitely look into the MVP Assistant.

Thanks again.

Wed, 02/16/2022 - 20:27

The Task Zap and setting up the schedule worked like a charm. Both backups (daily to internal drive and weekly to external drive) ran as scheduled and no errors in the W10 Event viewer.

I am receiving a new error in the W10 Event log on an Acronis program that was downloaded when the Acronis support agent was working on my system. I will start a different discussion item on that error. Hopefully I can just delete the program (.exe.) from my download folder and all will be good.\

Thanks again for all the help.

Thu, 02/17/2022 - 17:36

I am having a problem that is apparently caused by this same event, forGUID '1A7779C8-8294-4740-8160-E7D888EB3738'. Which is the same exact guid that the first user reported above. I did download the scheduler manager, and ran the TASK ZAP procedure, and rescheduled the 2 backups that I run on this machine. But I am still having this error, and when it occurs, it seems to take over the machine for a minute or two, completely preventing me from doing anything else until it gives up and logs the event. The scheduler manager is not showing a task with this GUID when I issue the "get list" command. It does show the 2 tasks that I scheduled.

But I did a bit of searching and found the GUID in several Acronis files. It shows up in file "AcronisCyberProtectHomeOffice.msi.txt", and in the "installer..." logs:

Action ended 10:04:31: MsiMMSMiniServiceStart_InfraComponent__Asu. Return value 1.
MSI (s) (D8:D4) [10:04:31:589]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4302.tmp, Entrypoint: MsiInstallUpgradeTITasks
Action start 10:04:31: MsiInstallUpgradeTITasks_TrueImageLocal__Asu.
1: MSIGEN:TaskCopier: Old TI task directory is "C:\ProgramData\Acronis\TrueImageHome\Scripts".
1: MSIGEN:TaskCopier: New TI task directory is "C:\ProgramData\Acronis\CyberProtectHomeOffice\Scripts".
1: MSIGEN:TaskCopier: Files were not found. Error Code = 0x3
1: MSIGEN:Upgrade of tasks created by TI-family products started
1: MSIGEN:TaskUpgrader: substitute_key = "*CyberProtectHomeOfficeNotify*"
1: MSIGEN:Found task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' created by product 2
1: MSIGEN:Task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' re-scheduled: 0
1: MSIGEN:Found task '0A519060-D18D-4476-A9C1-5F750E3BFA51' created by product 2
1: MSIGEN:Task '0A519060-D18D-4476-A9C1-5F750E3BFA51' re-scheduled: 0
1: MSIGEN:Found task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' created by product 2
1: MSIGEN:Task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' re-scheduled: 0
1: MSIGEN:Found task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' created by product 2
1: MSIGEN:Task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' re-scheduled: 0
1: MSIGEN:Found task '1A7779C8-8294-4740-8160-E7D888EB3738' created by product 2
1: MSIGEN:Task '1A7779C8-8294-4740-8160-E7D888EB3738' re-scheduled: 0
1: MSIGEN:Upgrade of tasks created by TI-family products completed
1: MSIGEN:ExecuteBackupApp: Item was successfully executed with code 0
MSI (s) (D8:54) [10:04:32:112]: Doing action: MsiCustomActionStart_Afcdp__Asu
MSI (s) (D8:54) [10:04:32:112]: Note: 1: 2205 2: 3: ActionText
Action ended 10:04:32: MsiInstallUpgradeTITasks_TrueImageLocal__Asu. Return value 1.

The GUID also appears in file "29403ec8.msi", which is apparently an Acronis file.

I hope this is helpful. It's really annoying to have my machine lock up for some minute(s) while I'm using it.

Wed, 04/05/2023 - 21:43

Joseph Crum wrote:

I am having a problem that is apparently caused by this same event, forGUID '1A7779C8-8294-4740-8160-E7D888EB3738'. Which is the same exact guid that the first user reported above. I did download the scheduler manager, and ran the TASK ZAP procedure, and rescheduled the 2 backups that I run on this machine. But I am still having this error, and when it occurs, it seems to take over the machine for a minute or two, completely preventing me from doing anything else until it gives up and logs the event. The scheduler manager is not showing a task with this GUID when I issue the "get list" command. It does show the 2 tasks that I scheduled.

But I did a bit of searching and found the GUID in several Acronis files. It shows up in file "AcronisCyberProtectHomeOffice.msi.txt", and in the "installer..." logs:

Action ended 10:04:31: MsiMMSMiniServiceStart_InfraComponent__Asu. Return value 1.
MSI (s) (D8:D4) [10:04:31:589]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4302.tmp, Entrypoint: MsiInstallUpgradeTITasks
Action start 10:04:31: MsiInstallUpgradeTITasks_TrueImageLocal__Asu.
1: MSIGEN:TaskCopier: Old TI task directory is "C:\ProgramData\Acronis\TrueImageHome\Scripts".
1: MSIGEN:TaskCopier: New TI task directory is "C:\ProgramData\Acronis\CyberProtectHomeOffice\Scripts".
1: MSIGEN:TaskCopier: Files were not found. Error Code = 0x3
1: MSIGEN:Upgrade of tasks created by TI-family products started
1: MSIGEN:TaskUpgrader: substitute_key = "*CyberProtectHomeOfficeNotify*"
1: MSIGEN:Found task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' created by product 2
1: MSIGEN:Task '42F82ECF-4C2A-4D15-8C07-A8B5A0F71ACD' re-scheduled: 0
1: MSIGEN:Found task '0A519060-D18D-4476-A9C1-5F750E3BFA51' created by product 2
1: MSIGEN:Task '0A519060-D18D-4476-A9C1-5F750E3BFA51' re-scheduled: 0
1: MSIGEN:Found task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' created by product 2
1: MSIGEN:Task '7560D7A3-B29C-4D70-BFD6-1FBE0A688888' re-scheduled: 0
1: MSIGEN:Found task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' created by product 2
1: MSIGEN:Task '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' re-scheduled: 0
1: MSIGEN:Found task '1A7779C8-8294-4740-8160-E7D888EB3738' created by product 2
1: MSIGEN:Task '1A7779C8-8294-4740-8160-E7D888EB3738' re-scheduled: 0
1: MSIGEN:Upgrade of tasks created by TI-family products completed
1: MSIGEN:ExecuteBackupApp: Item was successfully executed with code 0
MSI (s) (D8:54) [10:04:32:112]: Doing action: MsiCustomActionStart_Afcdp__Asu
MSI (s) (D8:54) [10:04:32:112]: Note: 1: 2205 2: 3: ActionText
Action ended 10:04:32: MsiInstallUpgradeTITasks_TrueImageLocal__Asu. Return value 1.

The GUID also appears in file "29403ec8.msi", which is apparently an Acronis file.

I hope this is helpful. It's really annoying to have my machine lock up for some minute(s) while I'm using it.

Hello Joseph!

What build are you using?

From what I can see here the latest builds don't have that issue.

Could you please update the agent and check if the issue is gone?

If not, I would advise you to raise a support ticket, because that would require an investigation:https://kb.acronis.com/content/8153

Thanks.

Thu, 04/06/2023 - 10:02

Thu, 04/06/2023 - 13:01

Joseph Crum wrote:

I'm using Acronis Cyber Protect Home Office, Build 40338

Thanks for your reply.

I've raised a ticket for the issue, the reference is 05840450.

You can expect an email from our side in order to help you troubleshooting and resolving the issue.

Please post here if you have any updates.

Thanks.

Thu, 04/06/2023 - 14:39